The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Trèfle Trendy will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 7 working days after the confirmation.

Name: Trèfle Trendy Enterprise
Address: No 21 Jalan Dato Haji 1, Taman Tan Tew Lai, 58200 Kuala Lumpur
Contact No.: 012 6919 654

Kindly provide TRACKING NUMBER of the return parcel to us.

• All Item(s) must be returned in original condition (same packaging included receipt, unaltered, unworn, unwashed and with tags intact【NO CUT OFF】).
• Not applicable for Sale items/Promotion items and non-returnable items.
• Return must be done within 10 calendar days upon parcel delivered date.

For hygienic purposes, the following items are non-returnable:

• Intimates: underwear, tank top
• Accessories: hair ties, headpiece, anklets, bracelets, earrings, necklaces

For Unsatisfactory Items, the following items are non-returnable:

• Selected wrong color
• Do not like the item of pattern / design / color
• Item does not fit / Selected wrong item size
• Return won’t be accepted if we do not receive RETURN NOTICE & VISUAL EVIDENCE from Facebook Messenger Direct Message.
• Refund would only be done as store credit or online transfer, strictly no cash refund is allowed.
• We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.

• Incorrect item
• Hole above 1.5cm
• Dimension error above 2.5 cm /an inch
• Color Fading Partially

• RM10/pcs (Prices below RM70)
• RM15/pcs (Prices above RM70)
• RM20/pcs (Prices above RM100)

User has agreed to all our policies as they check out from the system. All policies are subject to changes without prior notice to the users.

First of all, we apologise if a defective or incorrect item was sent to you, please reach out to us within 10 calendar days from the date of receipt and do follow the steps in return.

1. Please contact our customer service team via Facebook Messenger (@trefletrendy) with the details:

• Your Facebook Name
• Your Order ID
• Return Reason
• Item(s) of Return
• Visual Evidence (e.g., photo, video) of the Item(s)

2. Do send your return parcel only after seeking our confirmation and approval of your return request. Any items returned without our approval will not be accepted.

3. Returned must in original condition (same packaging included receipt, unwashed and with tags intact【NO CUT OFF】).

Return your items to the following address shown below:

Name: Trèfle Trendy Enterprise
Address: No 21 Jalan Dato Haji 1, Taman Tan Tew Lai, 58200 Kuala Lumpur
Contact No.: 012 6919 654

4. Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective.

5. Kindly provide TRACKING NUMBER of the return parcel to us. We sincerely apologize for such inconvenience.