Term and Condition

By accessing and placing an order with Trèfle Trendy, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Trèfle Trendy.

Under no circumstances shall Trèfle Trendy team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Trèfle Trendy team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.  Trèfle Trendy will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy at any moment.

PAYMENT
We accept payment via Bank Transfer and Online Transfer only. Please complete the payment and provide checkout notification to Trèfle Trendy within 48 hours upon placing the order as all unpaid orders will be cancelled automatically after 48 hours.

SHIPPING & FULFILMENT
Please refer to our ‘Shipping & Fulfilment’ Page.

RETURN & REFUND
Trèfle Trendy provides RETURN & REFUND service for our users, strictly no cash refund allows. All item(s) return must be done within 10 calendar days upon parcel delivery date. After Trèfle Trendy checks & confirms the customer’s return item’s condition, the customer shall receive a refund within 7 working days. For more Return & Refund information, you may refer to our Return & Refund Policy.

SELF-COLLECTION
Trèfle Trendy offers self-collection service but payment for all items (excluded shipping fee) must be done before the collection. Trèfle Trendy will inform the customer when the parcel is ready for pick up. Kindly inform Trèfle Trendy at least one day in advance if you prefer to pick up your parcel.

HOLD PARCEL
Upon receiving customer payment without postage, we are allowed to hold the parcel for up to 1 month for Malaysia customers and 3 months for Singapore customers. However, payment for all items (excluded shipping fee) must be done within a week after check out.

Once the condition is met, Trèfle Trendy will inform the customer and proceed with the shipping. Otherwise, Trèfle Trendy shall collect the shipping fee with the customers before proceeding with the shipping if the holding time for parcel is due.

VOUCHER
All vouchers are valid for 1 months from the date of acquisition, and can be redeemed at Trèfle Trendy. The voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

STORE CREDIT
Store credit will not expire and can be used to purchase any items on Trèfle Trendy and it is allowed to be exchanged for cash.

*Trèfle Trendy reserves the right to amend the terms and conditions from time to time without prior notice. If there any questions regarding this T&C, kindly email us trefletrendycs@gmail.com.

条规与条款
通过访问Trèfle Trendy并下订单,即表示您同意本条规与条款,亦了解与明白所包含的服务条款与约束。这些条款适用于整个网站以及您与Trèfle Trendy之间的任何联系方式如电子邮件或其他社交媒体。

在任何情况下Trèfle Trendy团队均不对因使用或无法使用本网站的资料而造成的任何直接、间接、特殊、附带或后果性损害负责,包括但不限于数据或利润的损失。即使Trèfle Trendy团队或授权代表已被告知此类损害的可能性。如果您使用本网站的材料导致需要对设备或数据进行维护、修理或更正,您承担由此产生的任何费用。Trèfle Trendy公司对使用本公司资源过程中可能出现的任何后果概不负责。我们保留随时调整价格和修改资源使用政策的权利。

付款
我们目前仅接受银行转账和线上转账,请您在下单后的48小时内完成付款并通知Trèfle Trendy,所有未支付的订单将在48小时后自动取消。

运输与配送
有关更多运输与配送说明详情,您可参考我们的运输与配送政策。

退货与退款
Trèfle Trendy提供退货与退款服务给客户,但严禁现金退款。所有退货商品须在10天内(日历日期 Calendar days)寄出是从包裹抵达日算起。待检查确认您的退货商品后,您将会在7个工作日内收到退款。有关更多退货退款说明详情,您可参考我们的退货与退款政策。

自取包裹
Trèfle Trendy 提供自取包裹服务,但须支付所有单品价格(除了运费)。Trèfle Trendy会通知您包裹已备好,如您想要提取包裹,请您在1天前通知Trèfle Trendy。

保留包裹
待我们确认收到您的款项(单品价格)后,我们允许保留包裹马来西亚客户最多1个月的和新加坡客户最多3个月,但须在一星期内支付单品价格。一旦包裹满足寄出要求,Trèfle Trendy将会通知您并发安排把您的所有保留包裹寄出。若期限到了,您的保留包裹不满足免邮福利,Trèfle Trendy将向您征收邮费后,发货部会安排寄出您的所有保留包裹。

优惠券
所有优惠券有效期是1个月从您获取日期计算起,您可在Trèfle Trendy兑换此优惠券。此券不可退款和进行部分或全部兑换现金,只适用于一次性交易

店铺抵用额度
我们店铺抵用额度是永久性有效,您结账时可使用店铺抵用额度任何Trèfle Trendy商品,亦可兑换成现金。

*Trèfle Trendy保留随时更改条规与条款的权利,恕不另行通知。若您有任何对于我们条规与条款的问题,请您通过邮件形式至 trefletrendycs@gmail.com。

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